SmallBizGenius Analysis

Athleta receives mixed reviews, with praise for its clothing selection and quality, but complaints regarding customer service and pricing discrepancies. Some customers have reported negative experiences with in-store service and order fulfillment.

Category Breakdown

Scores based on analysis of 5 recent reviews

Customer Service

2.0/10

Reviewers express dissatisfaction with Athleta's customer service, citing issues like unhelpful interactions and being hung up on. One reviewer described the service as the "worse service ever."

2 reviews mention this

Pricing and Value

3.0/10

One reviewer reported finding clearance tags on shipped items showing lower prices than what they paid online, deeming it an unethical business practice. This issue was reported across multiple Gap brands.

1 reviews mention this

Product Quality and Selection

9.0/10

Some reviewers appreciate Athleta's clothing selection and quality, particularly for tall sizes and athletic wear. One reviewer stated that "Gap and Athleta are my go-to stores for tall clothing and athletic wear."

2 reviews mention this

In-Store Experience

1.0/10

One reviewer reported a negative in-store experience, alleging racist behavior from a store clerk. They advised others to "DO NOT SHOP HERE."

1 reviews mention this

Pros & Cons

What Customers Love

Good selection of tall clothing Mentioned 1x
"Gap and Athleta are my go-to stores for tall clothing and athletic wear."
Quick customer support response Mentioned 1x
"When we had questions, we were replied very quickly. A great customer support!"

Common Complaints

Poor customer service and order issues Mentioned 1x
"Received confirmation after few minutes with a wrong address, tried to change it and didn't let me. They hang up on me several times. Worse service ever."
Price discrepancies between online and in-store Mentioned 1x
"Gap brands are shipping items with clearance tags on them showing the cost to be less than they are selling the item online."
Allegations of racist behavior in-store Mentioned 1x
"Very racist store. I saw several items I really liked but the rude clerk followed me around and was worried I might steal."

Common Questions About Athleta

Answers derived from customer review patterns

Is Athleta legit and trustworthy?

Based on 5 reviews, Athleta's legitimacy is questionable due to inconsistent customer service and allegations of unethical pricing practices and racist behavior. While some customers praise the product selection and quality, the negative experiences reported by others raise concerns about reliability and ethical standards. Small business owners should carefully weigh these factors before considering Athleta for their apparel needs. The mixed feedback suggests a need for improved quality control and customer relations.

Based on 5 reviews

Does Athleta have good customer service?

The reviews present a mixed picture of Athleta's customer service. One reviewer praised the quick response time, while another reported extremely negative experiences, including being hung up on and encountering difficulties resolving order issues. This inconsistency suggests that customer service quality may vary significantly. Small businesses relying on consistent and reliable support might find Athleta's customer service unpredictable. Further investigation and a larger sample size of reviews would be needed to draw a definitive conclusion.

Based on 2 reviews

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